If you need help right away, feel free to contact one of our friendly Special Agents in Customer Service. (Fee may apply) the toll free number is 186 My Activa (1 866 922 8482) Monday - Friday 8:30 AM - 5:00 PM PST. You can also e-mail us at CustomerService@activacard.com, and we will respond to you promptly.
QUESTIONS
QUESTIONS
ANSWERS
Q : Who may have a Prepaid Visa® Card Account?
A : Most applicants will qualify for the Prepaid Visa® Card Account.
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A : Most applicants will qualify for the Prepaid Visa® Card Account.
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Q : What is a Prepaid Visa® Card Account?
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A : This is an account that will enable the Cardholder to access the funds they have in their account by utilizing their Prepaid Visa® Card throughout the United States and Internationally, at point of sale terminals and ATM's displaying the Visa®, PLUS® or STAR® network logos.
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Q : What is a STAR Debit Card?
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A : This is an account that will enable the Cardholder to access the funds they have in their account by utilizing their Star Debit Card throughout the United States at point of sale terminals and ATM's displaying the STAR network logos.
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Q : Why would I want a Prepaid Visa® Card instead of a credit card?
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A : A Prepaid Visa® Card allows the Cardholder to manage their money more efficiently by only spending the money available in their account, thereby avoiding the tendency to overspend. A credit card allows people to spend the credit card issuer's money, up to the credit limit that has been set for them, and repay it at a later date. The credit card issuer charges interest each month on the outstanding balance. Many consumers find this convenient, but find it difficult to make the payments when the bill is received, and therefore can find themselves with unmanageable debt very quickly. With the Prepaid Visa® Card, you spend only the money you have deposited for use.
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Q : If I want a credit card can I get one through your program?
A : No, we do not issue credit cards.
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A : No, we do not issue credit cards.
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Q : Can I use my Prepaid Visa® Card at ATM’s to get cash from my account?
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A : Yes, you can use your Prepaid Visa® Card wherever the Visa®, PLUS® or STAR® logos are displayed on the ATM. You can use your STAR Debit Card wherever the STAR® logo is displayed on the ATM.
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Q : Can I use my Prepaid Visa® Card at gas stations, grocery stores and restaurants?
A : Yes, you may use it at any location that displays the proper logos.
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A : Yes, you may use it at any location that displays the proper logos.
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Q : What is the credit limit on my card?
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A : Your card is not a credit card, therefore there is no credit limit. The Cardholder may only spend what has been deposited to their Prepaid Visa® Card Account.
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Q : What is the maximum balance I can place on the Prepaid Visa® Card Account?
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A : At this time the maximum balance allowed in your Prepaid Visa® Card Account is $5,000, unless you have a direct deposit of your payroll or other regularly occurring payments that are greater than that amount. Deposits, other than Direct Deposits, that exceed the maximum account limit will be returned.
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Q : I cannot use my Prepaid Visa® Card, what is the problem?
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A : You must make sure that you have activated the card in order to use it, and that you have deposited money into your account to cover your monthly service charges and all your transactions.
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Q : How do I activate my Prepaid Visa® Card?
A : When you receive your card, simply call the toll free number on the sticker that is on the front of you new card.
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A : When you receive your card, simply call the toll free number on the sticker that is on the front of you new card.
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Q : Can I pay bills with my Prepaid Visa® Card?
A : Yes, if the companies for which you want to pay your bill accept Visa® or STAR.
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A : Yes, if the companies for which you want to pay your bill accept Visa® or STAR.
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Q : I have activated my Prepaid Visa® Card and I have money in my account, why can’t I use my card?
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A : You must have enough money in your account to cover the purchase or withdrawal you are attempting to make. If not, you will be denied and the transaction will not be processed.
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Q : I had enough money in my account to cover a purchase, but was still denied. Why?
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A : Unless you checked your balance prior to attempting to make your purchase, it is possible that a service charge or other fee may have been applied prior to your most recent purchase, which would decrease the balance available to you. If you recently used the card to make a gas purchase, hotel or car rental, there may be a "hold" balance pending. These holds are usually cleared within 24 hours of the purchase. This is a Visa® regulation for these types of businesses.
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Q : How current is my Visa® Debit account information?
A : Your balance information is updated in real time.
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A : Your balance information is updated in real time.
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Q : Will I be able to access my Prepaid Visa® Card Account online?
A : You can access your Prepaid Visa® Card Account online by logging into "My Activa" page.
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A : You can access your Prepaid Visa® Card Account online by logging into "My Activa" page.
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Q : How much information can I view at once?
A : The system will automatically show the current month's transactions and information. You can also view the fee schedule for various transactions.
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A : The system will automatically show the current month's transactions and information. You can also view the fee schedule for various transactions.
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Q : In what formats can I download my transaction history?
A : You can print the page you are viewing.
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A : You can print the page you are viewing.
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Q : Can I schedule future transfers?
A : Not at this time. However, you can make real time "account-to-account" transfers as long as both cards are issued by the same bank.
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A : Not at this time. However, you can make real time "account-to-account" transfers as long as both cards are issued by the same bank.
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Q : Are all debits and credits sent at the same time?
A : Debits (purchases) and credits (deposits) post to your account at the time they are received for processing. Funds are taken from your Prepaid Visa® Card Account in real time.
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A : Debits (purchases) and credits (deposits) post to your account at the time they are received for processing. Funds are taken from your Prepaid Visa® Card Account in real time.
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Q : What is ACH?
A : Automated Clearing House is a funds transfer system which provides for the interbank clearing of electronic entries for participating financial institutions.
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A : Automated Clearing House is a funds transfer system which provides for the interbank clearing of electronic entries for participating financial institutions.
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Q : What do I do if my Prepaid Visa® Card is lost or stolen?
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A : Immediately call 186 My Activa (1 866 922 8482) to report the incident. Your card will be replaced in 5-10 business days, for a fee of $9.99, which includes shipping. Expedited delivery cost is $29.99 All funds on your lost or stolen card will be transferred automatically to your new card account.
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Q : What happens if an ATM keeps my card?
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A : If the ATM is located outside the branch of a bank, go inside and report the incident to a bank employee. In most cases, the card cannot be returned to you and the bank representatives are instructed to destroy it. If the ATM is not located outside the branch of a bank the card cannot be retrieved. In either case, call 186 My Activa (1 866 922 8482) to report the loss of your card.
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Q : Can I order additional cards for my family?
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A : Card accounts are held individually. As a Primary Cardholder, if you desire to have one of your family members or another individual on an account for which you are responsible, they would be called a Sub-account Cardholder. In this case, as the Primary Cardholder you can access their account and place restrictions on their account, such as setting dollar limits on transactions. You and the Sub-account Cardholder must complete an application, and you are responsible for ALL activity that takes place on that card. These cards are typically used for teenagers under the age of 18 and/or away from home for any reason.
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Q : What do I do if I have questions about my account activity or activation processing?
A : Please feel free to Contact Us
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A : Please feel free to Contact Us
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